RETURNS AND REFUNDS

We offer a 14-day money-back guarantee.

Refunds are available when the purchased products are damaged or defective, or have never been shipped or the shipment has been lost. Evidence, mainly photographs, must be provided to show that one of these situations applies.

Refund requests for shipping delays are not accepted. Returns or refunds are not accepted more than 14 days after receipt of the goods.

HOW TO RETURN AN ITEM

If the item received does not fall into the categories above but you still wish to return it, you must open a return request. Complete our contact form or email spedizionidermocura@gmail.com with your order number. We will provide confirmation and further instructions. Send the item to: Via Sossio Russo 54, 80027 Frattamaggiore (NA), Italy.

Once the product has been received and checked, we will refund the amount paid. Processing the refund may take up to 5 days, depending on your bank. The returned product must be intact, unused and sealed.

RETURN SHIPPING

The customer is responsible for shipping the returned item and paying the associated costs.

HOW DO I CHANGE OR CANCEL MY ORDER?

Contact spedizionidermocura@gmail.com as soon as possible, including your order number and the change or cancellation requested. You will receive confirmation once this has been completed.

Orders already packed or shipped cannot be changed or cancelled. If an order is cancelled before dispatch, costs already incurred will be deducted from the refund; these may include payment fees, packaging expenses and handling costs.

DEFECTIVE, INCORRECT OR DAMAGED ITEMS

If you received defective, incorrect or damaged items, contact us within 14 days of receiving the order. Include the order number, photographs of the items and any delivery references in your email. Under our guarantee, we will resolve the issue as soon as possible.